Please be sure to visit INDIGO at the O2 (www.theo2.co.uk/legal/terms-and-conditions-legal) and read in full their Terms & Conditions as these will also be applicable when attending our event within the auditorium.
These Terms and conditions (T&Cs) incorporate, and should be read together with, any Vendor's and/or Agent's T&Cs or regulations, which you can obtain from the point of purchase from the Official Agent.
You may bring food and soft drinks to the event for your own consumption provided that any soft drinks are held in unopened and sealed plastic or paper containers with a capacity of 500ml or less.
Do not buy tickets or goods from unlawful street traders/touts. They are invalid.
Goods using unauthorised event logos and unauthorised professional recording equipment must be surrendered to staff.
You give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.
Food and drink will be available for purchase at the event. A challenge 21 policy will be in place for all alcohol sales on site.
Refunds are only considered on major cancellation, substantial alteration or by special exception.
Refunds should be obtained from the point of purchase, no later than 3 months after the event.
A minimum of the face value of the ticket will be refunded.
Refunds of booking fees per ticket are subject to the T&Cs of the point of sale.
The Event is not suitable for young children. Children under 10 (Aged 9 or below) ARE NOT PERMITTED.
Children under 16 years old MUST be accompanied by a parent or guardian (18 or over) at all times.
You must retain your Ticket on Your person at all times during the Event.
It will not be possible to issue duplicates for lost or stolen tickets or wristbands.
Tickets must be valid, presented in full and not tampered with (in the event of accidental damage, refer to point of purchase prior to event).
You may not re-sell or transfer a Ticket if prohibited by law. Where a Ticket is offered for re-sale in accordance with these Conditions, You must provide the buyer with full details of the Ticket. The buyer of a Ticket must be made aware of these Conditions and any other terms and conditions applicable to the Event.
Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of Unplug Live.
If You have obtained this Ticket in breach of these Terms and/or if You breach any of these Terms then it shall be void, and all rights conferred on You or evidenced by such Ticket shall be void. If You seek to gain entry to an Event using a void Ticket then we reserve the right to refuse You entry to or eject You from the Event and You may be liable to legal action for trespass. Void tickets are non-refundable.
You may only leave and re-enter the Venue during the Event at Our discretion and/or that of the Venue management. Otherwise, there will be no re-admission or pass outs of any kind.
Unplug Live reserves the right to evict a customer without refund, and/or refuse admission.
You may be body/bag searched at the entrances, on the site or when leaving.
Any item(s), reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, must be surrendered to staff**.
Any person carrying illegal items or carrying out illegal activity will be given to the Police and refused entry.
Anti-social behaviour may lead to eviction*. Please act responsibly.
Unplug Live is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event.
We may prosecute You if You cause damage to the Venue, the Venue infrastructure, or cause harm to any other person at the Event and/or Venue.
Banned from event - Gas canisters, aerosols over 250ml, airhorns, blowtorches, fireworks, flares, glass, illegal substances, drugs, 'legal highs' - this includes Nitrous Oxide, laser equipment/pens, megaphones, nitrous oxide, balloons, sky or 'chinese' lanterns, sound systems, spray cans, tabards/high viz jackets and any other illegal substances/possessions.
Excessive amounts of food or cigarettes (smoking is while indoors).
Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction*.
Under 18's are not permitted to purchase alcohol on site.
It is illegal for an over 18 to purchase alcohol on the behalf of under 18s.
You must comply with any and all instructions given to You by Us, Venue and/or Event staff and stewards.
Smoking is not permitted in enclosed public spaces or buildings including Arena big tops. This includes e cigs.
Excessive exposure to loud music may cause damage to your hearing.
Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.
The use of Drones or similar equipment for any reason is prohibited on or near the event.
Please use the bins and recycling points provided on and off site.
No animals, other than guide or hearing dogs, may be permitted on site.
If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or a steward promptly since complaints are very difficult to deal with after the Event.